Our Studio Policy

Health

If you are feeling unwell in any way please practice online with us instead of coming to the studio.

Cancellation and charges

As we have limited space for in-studio class, there are no refunds unless you give sufficient or reasonable notice.

If you cancel prior to 8 hours before class, you will receive your credit back to your account. If you cancel within the 8 hour window prior to class, your credit will not be returned. If you cancel within the 4 hours prior to class starting, you will be charged a $7 late cancellation fee. If you do not show up to class and have not cancelled prior to the class starting, you will be charged a no show fee of $10.

Fees for late cancellations and no shows are charged as there are still costs to take into consideration when planning our schedule/classes, such as instructor fees. We also would like everyone to respect that there may be others who would like to attend a class that is fully booked, and they may not be able to make it last minute without making future plans to attend the class. By cancelling prior to the 8 hour window, someone else may have the opportunity to make arrangements and show up.

Waitlist

Our waitlist has space for ten people. When a space opens up in a full class, all members on the waitlist will be notified and the first person to book will get the space. Be sure to check that you are signed up to receive notifications!

Payment/Passes

All class passes can be purchased on the Glofox App or in studio. Check the Passes page for some great punch card options.

If you have an unlimited auto-renewal pass, you must give us 30 days notice if you choose to cancel or switch to another style pass. Please email us to let us know if you would like to cancel your subscription and we can do this for you.

You will have the option of pausing your membership three times a year for up to a month each time with 30 days notice. 

Arrival

Please arrive 10-15 minutes before the class. In order to allow time for both members and instructors to settle in, the door will be locked 5 minutes prior to the class start time.

The studio space is a quiet zone. If you would like to catch up with fellow yogis you can chat in the common space, between both the Sun Room (front) and Moon Room (back). The studio itself is a quiet space.

Please go straight into the common room to meet your instructor, who will check you in.

​We will have markers in the studio where you can place your mats.

If you have any questions please contact zikharayoga@gmail.com